You Can't Talk to Me That Way! Stopping Toxic Language in the Workplace
stands up to verbally abusive bosses, co-workers, and others and says,
“Enough!” It shows readers exactly what to say and do to end the humiliation
Real injury—deep wounds and lasting pain—occurs as a result of verbal
insults, putdowns, and ridicule in the workplace.
This book is for anyone who has become discouraged, withdrawn and isolated
at work due to verbal attacks—or, just as often, has been provoked into
shouting matches and verbal confrontations with his or her attacker. Toxic
language in the workplace causes people to withhold their best effort,
transfer to a different division, or quit outright. Productivity and team spirit
wither under a cloud of language meant to humiliate, hurt, and demean.
To all those who spew such language at their co-workers, subordinates, and
bosses, this book insists “You Can’t Talk to Me That Way!"
"You Can't Talk to Me That Way! Stopping Toxic Language in the Workplace":
• Presents a set of personal strategies for ending verbal assault and
recovering from its effects.
• Investigates the motives and methods of verbal attackers: who they are,
how they operate, and why they torture others by verbal assaults,
• Examines the psychology and circumstances of those targeted for verbal
• Suggests specific, practical steps companies can take to become aware of
destructive environments and act quickly and legally to combat them
• Makes readers aware of their legal options if toxic language at work is
damaging their reputations, career progress, and/or physical or
• Offers a vision of the compatible, decent workplace where employees can
do their best work without fear of demeaning verbal assaults from work
associates at any level.
Arthur H. Bell received his Ph.D. from Harvard University. He is Professor of
Management Communication and Director of Communication Programs at the
Masagung Graduate School of Management, University of San Francisco. Art
has consulted on communication issues for many Fortune 500 companies
and is the author of more than 40 books and hundreds of articles on
management strategy, communication, and language.